全网呼叫中心许可证申请条件、材料及流程

全网呼叫中心许可证

Application conditions

、材料及流程 全网呼叫中心指的是可以针对全国使用的呼叫中心许可证，全网呼叫中心电信业务经营许可证需要经过国家工信部的审批，持有全网呼叫中心电信业务经营许可证，企业理论上是可以在全国的范围内开展业务的。受理申请办理全网呼叫中心的部门为工信部。

one、全网呼叫中心许可证申请办理条件

1. The operator is a company established according to law。
2. Have funds and professionals suitable for carrying out business activities。
3. Have the reputation or ability to provide long-term services to users。
4. in province、autonomous region、Operating within municipalities directly under the Central Government，The minimum registered capital is RMB 1 million；Nationwide or across provinces、autonomous region、Operated within the scope of municipalities directly under the Central Government，The minimum registered capital is RMB 10 million。
5. There is a necessary venue、Facilities and technical solutions。
6. The company and its main investors and main operating and management personnel have no illegal records of violating the telecommunications supervision and management system within three years.。
7. Other conditions stipulated by the state。

two、申请办理全网呼叫中心许可证所需材料

1. 公司法定代表人签署的经营基础电信业务的书面申请。Content includes：Type of telecommunications business to be applied for、Business coverage、Company Name、Company mailing address、postal code、Contact person、Contact number、Email address, etc.。
2. Copy and copy of the company's corporate legal person business license。
3. Company Profile。

Include basic information about the company，Institutional setup and management of the proposed telecommunications business、Technical strength and management personnel，A venue suitable for business activities、Facilities, etc.。

1. 公司最近经会计师事务所审计的企业法人年度财务会计报告或者验资报告及工业和信息化部规定的其他相关会计资料。
2. Articles of Association、The company’s equity structure and shareholders’ information。
3. 业务发展研究报告。include：Application for business development and implementation plan for operating telecommunications business、Services、Business coverage、Charging plan、Expected service quality、效益分析等。
4. 组网技术方案。include：网络结构、网络规模、网络建设计划、网络互联方案、技术标准、电信设备的配置、电信资源使用方案等。
5. Measures to provide users with long-term service and quality assurance。
6. Network and information security measures。
7. Relevant materials proving the company’s credibility。
8. A letter of commitment signed by the company’s legal representative for the company to operate telecommunications business in accordance with the law。 three、申请办理全网呼叫中心许可证审批流程
9. 审查申报材料；
10. 材料合格者收到受理申请通知书；
11. 组织专家进行材料审批；
12. 审批完成；issue certificate。

Four、关于全网呼叫中心许可证备案 全网呼叫中心相对来说比较复杂，不仅需要在工信部审批，还需要进行备案，这里分为两种情况，一种是集中式呼叫中心，企事业单位建立一个呼叫中心，所有客服人员全部集中在一个地方，Unified management，受理客服的对象可以是本地、全省、全国或全球区域。

公司总部管理所有分公司，这时只需要在总公司所在地备案;另一种是分布式，各分公司自己管理，这是开展全国呼叫中心业务就需要在全国31省备案了。

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