The master's way of thinking and doing things (good in-depth article)

The master's way of thinking and doing things (good in-depth article) The reason why masters are so good，Mainly to achieve higher efficiency in the way of thinking and doing things。one、The ability to penetrate into the essence of things and see the essence through phenomena，It sounds mysterious，In fact, in reality, this is the thinking habit of asking more questions about why.。Develop the habit of asking at least 5 whys for every phenomenon，and keen to find every answer，Just by relying on this alone, you will gradually become more awesome.。

Give an example：Customer service staff are not very motivated，The use of rewards and punishments is not effective，what to do? Let’s try to ask a few whys。ask：Why is customer service less motivated? answer：Because I find work boring。ask：Why do you think work is boring? answer：

1. Because the salary is low；
2. Because the work is too boring and has no sense of accomplishment。ask：Why are wages low? answer：Because this position in the market is very important to people.

Require

Low，The average salary is low。

ask：Why is this position so important to people?

Require

Low? answer：Because the work is simple，It's just repetitive manual labor，low value created。ask：If it is repetitive work，Create low value，Why don’t companies do things of high value? answer：Because robots are still far from reaching the level of human customer service。ask：That shows that customer service is not simple.，The value created is not low either，Why can JD.com’s customer service bring a good brand image to JD.com?

answer：Because JD.com puts customer service at a strategic level，attach great importance to。ask：Why do everyone find JD’s customer service Q&A so interesting?，It shows that this job is not boring。answer：Because the customer service culture created by JD.com is considerate、enthusiasm、Down-to-earth culture，If the service is good, the users will also feel a sense of accomplishment.。you see，In fact, the question can be asked further.，The more you ask、the more you think about、The more answers you find，Analyze the problem more deeply、More three-dimensional。

Many people don’t like to ask why when they encounter problems.，Instead, I like to be a hand-in-hand party - directly asking others what to do.，Although I have done a lot of things，However, the ability to analyze and solve problems has not improved。two、The ability of structured thinking. Simply put, structured thinking is the way of thinking that analyzes problems and solves them according to "analyzing goals - analyzing resources - formulating plans"。

There are many tools to assist structured thinking，For example, matrix analysis、fishbone diagram、strategic analysis chart、Mind maps, etc.，We will not expand on these specific tools in detail here.，If you are interested, you can go to Zhihu、Baidu search learning。

Let’s take the example of improving customer service enthusiasm just now.：Analyze your goals first：Improving customer service motivation At first glance, this problem may appear to many people.，But from the perspective of goal setting principles，"Increase motivation" is not an explicit goal，must be achievable、Quantifiable、Executable、strategically related、There is a time limit to accurately locate the target。

So the goal should be accurately described as：It takes a month，Increase customer service satisfaction from 80% to 90%，Customer service processing volume increased from 300 orders per person per day to 350 orders per person per day。Then analyze the resources：people、fiscal、Does the company have a dedicated person responsible for completing the goals listed above? Is there a company-level bonus?、Are there corresponding tools for financial support such as incentives?、Material matching。

If resources are insufficient，We have to fight for resources，If you can’t get enough resources, you have to think of more clever solutions.。final plan：who，what time，What is the overall plan to complete and when?，Who ultimately planned and completed the design?；according to plan，Who needs to accomplish what at what time and to what extent；Who will check and accept the results after completion?；Who will coordinate and resolve problems when they arise?；After setting out the detailed plan，Only then can things be implemented step by step。

three、Ability to gain insight into yourself and see yourself clearly in the long run，More important and meaningful than doing the job at hand。do what you like、best at、It is the most ideal state for society to have necessary things。However, many people do not take the initiative to analyze their habits，Often don’t know what they like、What are you best at?。

After seeing myself clearly，Use long-term accumulation to give full play to your own abilities

Advantages

and strengths，Continuously strengthen your own longboard，Finally, play your own value in this direction，You will achieve higher achievements。

Here we introduce a very simple analysis method，For your reference：Find one that is incomplete、time to relax；get a big one、blank paper；I recall that I was beaten and praised when I was a child.、Praised、things with a sense of accomplishment；Write it out one by one on paper；After writing it out，Then filter out which points you still like and are good at；In this direction, follow the method of structured thinking，Make a plan to continue improving。

I strongly recommend everyone to do this，There will definitely be great gains! Four、People with the ability to put themselves in someone else’s shoes are everywhere，It is inevitable to deal with all kinds of people，communicate、Collaboration can accomplish more complex and higher-level things。How to integrate into the team、Then lead the team to achieve goals，The most basic thing is to think from someone else’s perspective。Put yourself more in the other person’s perspective and analyze what the other person thinks.、what would do，Develop more optimized communication and collaboration methods based on predictions。

Still take the enthusiasm of customer service work as an example，Customer Service Executive Wants to Solve Employee Motivation Problem：You need to put yourself in the employees’ shoes，to train them in better ways、communicate with them、Develop assessment indicators, etc.。You also need to put yourself in the boss’s shoes and think about it，Thereby leading the customer service team to create greater value for the company，Then strive for more resources to increase team motivation。

five、The ability to act immediately is so simple that "everyone understands it"，It’s reached the point where it’s like an egg”，Let me finish with a sentence I saw on the Internet today.：You don't do it，Read so many books, listen to so many classes, and have so many friends，There is a use for eggs!

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